will gladly assist you with any collection request you may
Should any special delivery requirements need to be met on
either a Saturday, After Hours or Public Holiday, kindly ensure
that this information is communicated to us,you may contact
our support number.
Please note that should any online or telephonic collections
be placed between the following hours, the collections will
be effected as follows:
Area Of Collection
Time Of Order Placed
08H00 - 14H00
On Sameday as request
14h00 - 17h00
Following working day
08h00 - 12h00
On Sameday as request
12h00 - 17h00
Following working day
Please note that if collections are placed after 14h00 for
major areas and after 12h00 for regional collections, there
will be a working day's delay in the delivery of the shipment.
These shipments may not be delivered the following working
day. In order to guarantee a next working day delivery, please
ensure that you comply to the above times.
Should a Sameday collection be requested for deliver Afterhours,
a surcharge will be levied.
If a collection is placed either telephonically or online
for collection on a Friday for delivery Saturday, a "Saturday
surcharge" will be levied for the delivery. This delivery
can be expected between 08h00 - 13h00.
Any requests for a delivery or collection effected on a Public
Holiday will also attract a surcharge.
Should the actual weights and dimensions of the consignment differ to those given when the collection is requested, and /or the consignment exceeds the chargeable mass stipulated, improWEB reserves the right to re-cost the shipment and charge out accordingly.
Should you require insurance for you parcel, you are able to choose this option when requesting your collection. A nominal premium will be levied; this amount is dependent on the value you will be insuring. Kindly note that second hand items will only be insured against total loss, and not against damages, and all new items must be in their original packaging during transport.
Courier shipments are charged on the greater of actual mass or volumetric weight,
both measured in kilograms. The measurement of actual mass is made by way of a scale.
The Measurement of volumetric weight is made by way of a calculation that converts the
volume (ie. size of parcel) into a kilogram equivalent, this equivalent if greater than the
Actual Mass will be the basis upon which the per kilogram charge is made.
The greater of Actual Mass and Volumetric weight is referred to as the Chargeable Mass.
To calculate volumetric weight: simply measure the parcel/box in centimetres and then multiply
the three dimensions and divide by the volumetric conversion factor applicable to the service requested, giving the volumetric
weight in kilograms.
LENGTH (cm) x BREADTH (cm) x HEIGHT (cm) = No. KG’S
5000 (VOLUME CONVERSION FACTOR)
45cm x 50cm x 42cm = 18.9 KG’S (Remember to round up)
The actual mass is 15 kg’s and the volumetric weight is 19 kg’s,
therefore the chargeable mass is 19 kg’s.
Yes, we will have a link to the relevant service provider's track and trace system. This can be accessed via improWEB. improWEB will communicate the tracking number to you upon receipt from our service provider.
A regional area is any Town or City in South Africa that is not catered for via a daily flight schedule. In order for this to be possible the area must be within the delivery range of a recognised Airport. All regional areas will have a delay in the delivery time, as most of these areas are not serviced daily.
Some countries require a Proforma invoice, other a Commercial invoice. Proforma invoices are used when the commodity being exported is on no commercial value, when the person sending the parcel will not realise a profit from the contents; or when the parcel is not being exported for resale purposes. improWEB will prompt you on what documentation needs to be completed in order for our services not to be delayed. These documents must be complete and in order for the courier to collect at the same time as collecting the consignment.
Commercial Invoices are used when the commodity being exported is of commercial value; when the person sending the parcel will realise a profit from the contents; or when the parcel is being exported for resale purposes. There are some countries that require the invoice regardless of the value of the goods. All non-documents being shipped to Lesotho, Botswana, Swaziland and Namibia will require these invoices and a CCA1.
This is a formal customs document that must be completed in full. You can obtain these from most Stationers. All non-documents being shipped to Lesotho, Botswana Swaziland and Namibia will require a CCA1.
Yes, improWEB will gladly assist you.
Please e-mail the following information to firstname.lastname@example.org
· Collection address including zip code or postal address
· Collection contact person and contact telephone number
· Delivery address
· Delivery contact person and contact telephone number
· Mass and dimensions
· Whether insurance is required
· Value of the consignment
· The nature of the goods